Guest services
Local support, start to finish
A key is just the beginning. As your hosts on the ground, we help with the details that make a holiday truly relaxing — seven days a week.
How we help
Everything you might need, sorted
Tell us what you’re after and we’ll handle the arrangements — before you arrive and throughout your stay.
Airport Transfers
We help arrange reliable airport pick-up and drop-off so your arrival in Punta Cana is smooth from the moment you land.
Tours & Excursions
From catamaran day-trips to island tours and adventure parks, we help you book the excursions that make your holiday memorable.
Sightseeing & Local Tips
With 25+ years on the island, Julie shares insider recommendations on the best beaches, restaurants and hidden gems nearby.
Grocery Support
Arrive to a stocked fridge. We can help with grocery shopping so your essentials are waiting when you walk through the door.
Restaurant Recommendations
Tell us your taste and we’ll point you to the right table — from beachfront seafood to Italian, Japanese and Indian favourites.
Arrival & Check-in Support
Every rental comes with basic amenities for arrival, an information book and a little something to start your vacation right.
7-Day Guest Assistance
We are available seven days a week throughout your stay, so help is always close at hand if you need anything.
Long-Stay Support
For monthly and seasonal guests we provide extra help settling in — local know-how, services and a friendly point of contact.
Special Occasions
Birthday, wedding, anniversary or corporate retreat? We’ll help decorate your unit and make your stay momentous.
Arrival made easy
Walk in and relax
We coordinate your taxi, meet you for check-in and make sure the essentials are ready. Every rental comes with basic amenities for arrival, a local information book, and a little welcome touch to start your trip.
- Airport transfer coordination
- Personal check-in & taxi help
- Stocked-fridge grocery support
- 7-day assistance during your stay
Tell us how we can help
Planning transfers, tours or a stocked fridge for arrival? Let us know with your booking and we’ll take care of it.